When we expressed why and showed pictures the only resolution offered was to fix and clean. We requested a new room at the SunClub desk and were told that this was not a possibility. In response to this the staff dispatched maintenance and housekeeping to our room to clean and fix the problem. I feel fortunate that I wasn’t injured having reacted so quickly to the unknown crashing sound. As I rushed to see what had happened I almost slid and fell. We were in the room when this happened which was terrifying but also potentially dangerous. It was enough water that it immediately ran into the bathroom and was starting to flow into the room. In the hall between the room and bathroom a ceiling tile crashed down and water was everywhere. While the toilet issues went on throughout our one week stay, on the fifth day, approximately one hour before our dinner on the beach perk, we experienced a loud crash/splat sound. Never did I imagine that I would spend close to $4,000 and have to do this repeatedly on my vacation.
#AMR SECRETS RESORTS HOW TO#
I know that as I was educated on my vacation on how to take the heavy lid off the back of the toile and submerge my hand in water to flush the toilet manually. The problem was a simple fix of the flushing mechanism in the tank. We reached out to maintenance at least four times during our stay there, one of which they never showed up. They temporarily fixed it though within another day it was once again broken. Starting on the second day there were issues flushing it and maintenance had to be called. However, our rooms toilet was broken and never fixed during out stay. The pool and ocean were perfect and grounds kept very clean and manicured. We also appreciated the safety precautions that were taken by the staff. The Italian and steakhouse were favorites. While on the resort we had great services from bartenders and wait staff and enjoyed a majority of the food at the restaurants. Having not been on a vacation in two years we felt it was worth splurging over our allotted budget not only for a stay at Sunscape, but also the SunClub status, though sadly it left us disappointed. We were excited to visit and this was out first experience at an AMResorts and had heard of the phenomenal accommodations and service that we would experience. For more information or queries on reservation, refund, cancellation, offers, career/jobs, or others, reach the AMResorts support.Īfter visiting the Sunscape Resort in Curacao there is some feedback that we feel you would want to know regarding the condition of the buildings and customer services. You can also read the benefits and submit applications online. Interested in a career with AMResorts? The luxury resort chain has a number of job openings that are regularly updated on the website. Subscribe to email newsletters to receive latest deals and offers on AMResorts properties.
#AMR SECRETS RESORTS UPGRADE#
Login to your account to view a summary of reservation history, to upgrade or modify upcoming reservation, request airport transfers and spa treatments, and much more. Reservation of rooms can be done via phone or online using major credit cards. There are separate pages for the resorts offering an overview of the property, highlights and features. There are special packages offered for meetings and weddings. You can book your vacation at one of AMResorts’ properties on the website. For a quick mention of the spas, guests can relieve stress and enjoy latest hydrotherapy and indigenous treatments that help soothe muscles and detoxify body.
#AMR SECRETS RESORTS FREE#
For those needing Internet, there is free WiFi. The resorts offer a wide range of activities like water sports, excursions, fitness and swimming. You further have 24-hour room service or dine in option at a la carte restaurants. The rooms and suites come with own furnished terrace or balcony. The award winning resort chain has properties that are perfect for relaxation, romantic getaways, reunions, weddings, meetings and anniversaries. The collection of resorts currently owned and managed include Zoetry Wellness & Spa Resorts (offering highest level of luxury), Secrets Resorts & Spas (oceanfront settings), Breathless Resorts & Spas (exciting adults-only destinations), Dreams Resorts & Spas (luxurious tropical escape), Now Resorts & Spas (with sea side settings), Reflect Resorts & Spas (beach front vacations) and Sunscape Resorts & Spas (getaways on beaches). The resorts are located at prime leisure spots and come with top amenities like a spa and gourmet dining area. Founded in 2001, AMResorts boasts of properties at locations across Mexico, Jamaica and the Dominican Republic. AMResorts is a luxury resort chain that operates as a subsidiary of Apple Leisure Group.
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